Privacy Policy

Effective Date: [Insert Date]Last Updated: [Insert Date]

ERRA ("ERRA," "we," "us," or "our") is a performance sportswear brand providing custom team kits and sportswear to clubs, academies, distributors, and organizations worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.erra-sports.com (the "Site") or otherwise interact with us as a business customer or prospective customer.

ERRA operates on a business-to-business (B2B) basis. We do not sell products directly to individual consumers, and this Site is intended for use by businesses, organizations, and their authorized representatives.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily submit when you:

• Request a quote, sample, or product catalog
• Fill out a contact or inquiry form
• Book a consultation or distributor conversation
• Subscribe to updates or newsletters
• Correspond with us by email or other means

This may include:

• Name, job title, and company name
• Business email address and phone number
• Business mailing address
• Country/region of operation
• Order details, product specifications, and quantities
• Any other information you choose to share with us

1.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type and device information
• Pages viewed, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

1.3 Information from Third Parties

We may receive limited information about you from third parties, such as business directories, LinkedIn, distributor partners, or referral sources, where you have made that information publicly available or where the third party has the right to share it with us.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, sample requests, and general inquiries
• Provide product information, pricing, and consultation
• Process and fulfill B2B orders and manage business relationships
• Communicate with you about your account, orders, or inquiries
• Send marketing or promotional communications, where permitted, which you may opt out of at any time
• Improve and maintain the Site's functionality and content
• Analyze Site usage and trends
• Comply with legal obligations and enforce our terms
• Prevent fraud and protect the security of our business and users

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf, such as website hosting (Webflow), email communication, analytics, and customer relationship management tools.
• Business Partners: With manufacturing, logistics, or distribution partners as needed to fulfill an order or inquiry you have submitted.
• Legal Compliance: Where required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets involving ERRA.
• With Your Consent: For any other purpose disclosed to you at the time of collection, with your consent.

4. International Data Transfers

ERRA operates internationally, with manufacturing based in Sialkot, Pakistan, and business relationships across the USA, UK, Europe, and Australia. As a result, information you provide may be transferred to, stored, and processed in countries other than your own, including Pakistan. We take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy wherever it is processed.

5. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site
• Improve Site performance and content

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Data Retention

We retain business contact and inquiry information for as long as necessary to maintain our business relationship, respond to inquiries, fulfill legal or contractual obligations, and for legitimate business purposes such as record-keeping and relationship management. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and contractual limitations
• Object to or restrict certain processing
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond in accordance with applicable law, which may include the UK/EU General Data Protection Regulation (GDPR), the Australian Privacy Act, and applicable U.S. state privacy laws, where relevant.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: [Insert Contact Email]Website: www.erra-sports.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

This Privacy Policy is provided as a general template and does not constitute legal advice. ERRA recommends having this document reviewed by a qualified legal professional familiar with data protection laws in the jurisdictions where ERRA operates (Pakistan, USA, UK, EU, and Australia) before publishing it live on the website.

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